Local council and YHN services

Other services in the area

Local Council and YHN Services

Active Newcastle

Active Newcastle is a four-year campaign funded by Sport England, Newcastle PCT and Newcastle City Council. Its aim is to make it easier for people who live or work in Newcastle to do more exercise more often.

To find out what opportunities for physical activities are available, and to see many of the activities that are taking place in the city, visit www.activenewcastle.co.uk. There is a postcode finder with handy directions to a wide range of venues, as well as video footage of people talking about the activities that give them a buzz. If you are in a team or club that involves physical activity, use the website to promote it. 

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Agencies Against Racist Crime and Harassment (ARCH)

If you believe that you have suffered a racist incident, report it.
Phone: 08000 32 32 88 (24 hours, free. Confidential. Translation service available)

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Arts Development Team

We believe that participation in the arts helps create a city where all people can achieve their potential - a city that's inclusive and democratic. The Arts Development Team creates partnerships from which a wide range of participatory arts programmes are developed.

Contact: Alison Flanagan-Wood, Arts Development Officer, Inner West
Phone: 0191 278 2958
Email: alison.flanaganwood@newcastle.gov.uk

Centre for Sport

The Centre for Sport, located at the Westgate Community College on the West Road, aims to increase participation from West End communities in sport and physical activities.
Phone: 0191 241 7700
Website: Centre for Sport
Manager: Marguerite Fisher

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Community Care Alarm Service

The Community Care Alarm Service provides support services to keep you safe so that you can live confidently and independently. This includes a 24-hour Response Centre and Mobile Wardens.
Phone: 0191 278 8699
Email: commcarealarmservice@yhn.org.uk
Website: Community Care Alarm Service

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Elswick Pool

Located on Beech Grove Road, Elswick Pool re-opened in October 2001 after a £1.1 million refurbishment. It is sited within 15 acres of parkland, which allows us to provide sporting activities such as tennis, five-a-side football and basketball, as well as swimming activities.
Phone: 0191 277 3456
Website: Elswick Pool
Manager: Marguerite Fisher

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Exhibition Park

Website: Exhibition Park
Leazes Park Manager: Adam Greenwold

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Families Information Service

The Newcastle Family Services Directory is a website from the Families Information Service that can signpost you to activities, organisations and services for families. Find young people's activities in your area, look for childcare or find an organisation that might support you.

Find out more from the website www.newcastlefis.org.uk

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Family Lives

Family Lives can help you with family problems:

  • Free 24 hour helpline
  • Extended support
  • Personalised email service
  • Online advice
  • Group support

For more information visit the website or see the flyer (pdf, 216.49KB)

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Fenham Library

The library is located on Fenham Hall Drive and is situated closest to the Wingrove ward.  
Phone: 0191 277 4270
Website: Fenham Library

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Friends of Newcastle Trees

The newly-constituted Friends of Newcastle Trees takes over the work of the Newcastle Tree Wardens as set up by the Newcastle City Council Tree Strategy. Tree Wardens from Friends of Newcastle Trees act as a 'neighbourhood watch' over the trees where they live, looking out for problems like vandalism, storm damage, disease, dead trees and reporting protected trees being damaged or under threat. You could also help find places to plant more trees in your area and join in with tree, hedgerow and woodland projects.

Contact: Edwina Symmons
Phone: 0191 277 8950
Email: newcastletrees@ymail.com
Find out more: Friends of Newcastle Trees information sheet (pdf, 102KB).

Green and open spaces

Wingrove benefits from some of the largest and most attractive green and open spaces in the city including the Town Moor, Nun's Moor, Hunter's Moor, and Exhibition Park. The Hoppings, Europe's largest travelling fair, is held annually on the Town Moor, and the Newcastle Mela is an annual event in Exhibition Park.

Nunsmoor Park, which has Green Flag status, is an area to walk, exercise and enjoy the outdoors. There are tennis courts and a bowling green, all-weather surface, play area and a sensory garden, maintained by volunteers and staff. 

There are three allotments sites (pdf, 85KB) in the area - Nunsmoor, Oxnam Gardens, and Moorside. Phone: Allotment Officer, Mark Todd, 0191 278 3094, mark.todd@newcastle.gov.uk
Website: Allotments

The St Nicholas Cemetery, opened in 1858, is situated on Nuns Moor Road.

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Income Generator Team

The Income Generator Team is formed by the Newcastle Welfare Rights Service and the Revenues and Benefits section of Newcastle City Council. They offer advice (do not represent at tribunals) on benefits and tax credits through drop-in sessions held at various locations throughout the city. Home visits can also be arranged.
Phone: Claire Toleman on 0797 6507471 or Peter Scott on 0750 0224928
Email: Income.generators@newcastle.gov.uk
Website: Income Generators

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Neighbourhood Services

Neighbourhood Services, one of the council's divisions, is responsible for dealing with the cleanliness, safety and improvement of the local environment. The Neighbourhood Response Manager for Wingrove ward is Susan Shaw. The managers are in charge of the Neighbourhood Response Teams, whose job it is to respond quickly to problems that soon make a place look untidy or make it feel unsafe. This team includes the Rapid Response staff who: sweep the streets; pick up litter and empty litter bins; remove small scale graffiti; make minor repairs to the footpath or street furniture; and cut back shrubs. They also deal with problems such as dead animals, blocked street drains, potholes and fly-tipping.

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Newcastle Debt Advice Service

Is a partnership of debt advice agencies. Our aim is to deliver fast, simple access to free advice and information for people with debt, rent or mortgage problems.
Phone: 0191 277 1711
Email: debtadvice@newcastle.gov.uk
Website: Newcastle Debt Advice Service

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 Newcastle Furniture Service

Furniture is available to tenants of YHN and Newcastle City Council who need help setting up their homes. The service is available when you first take a tenancy and the furniture is supplied in exchange for a weekly payment added to your rent.
Phone: 0191 278 1888
Email: furniture.service@yhn.org.uk

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Newcastle Private Rented Service

91 Tamworth Road, NE4 5AS
Phone: 0191 273 6103
Email: privaterentedproject@newcastle.gov.uk
Website: www.privaterentedproject.co.uk

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Newcastle Warm Zone

... is working in your area. An assessment to see if you are eligible for free cavity wall and loft insulation takes only five minutes and we don't even need to enter your property. All of our staff carry ID and wear the Warm Zone uniform.
Phone: 0191 277 7373
Website: Newcastle Warm Zone

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Night Watch

Having trouble with noisy neighbours? Report your noise problems 24/7 through Envirocall, 0191 274 400 (charged at a local rate). Find out more.

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Nunsmoor Centre

Opened in 2007 and located in Studley Terrace, NE4 5AH, the Nunsmoor Centre provides early years activities, play sessions, health, training and education services for families in the West End of Newcastle.
Phone: 0191 226 1006
Email: nunsmoorcentre@newcastle.gov.uk
Find out more: West Riverside Sure Start Children's Centre and Nunsmoor Centre
View the latest programme of activities (pdf, 5.5MB)

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Nuns Moor Park

The Park is located 1km from the City Centre, on the junction of Brighton Grove and Nuns Moor Road. It was awarded Green Flag status in 2005. It has grassed areas with shrubberies and trees, seating areas, and a play and multi-use games area. It is the home of the Newcastle Croquet Club.
Phone: 0191 2783080 (general enquiries) or 0191 278 3087 (playgrounds)
Website: Nunsmoor Park

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Schools at Westgate Hill Primary and Wingrove Primary

There are two local authority primary schools in the Wingrove ward. Find out more by visiting their websites: Westgate Hill Primary School and Wingrove Primary School. Dame Allan's Schools are also located in Wingrove ward.

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Welfare Rights Service

Do you need benefits or money advice? Newcastle City Council's Welfare Rights Service and others provide a benefit and debt advice service.

Find your nearest advice service or information about benefits and debt.

West End Customer Service Centre

Opened in 2008 and located on Condercum Road, the Centre is open Monday - Friday, 8.30am - 4.30pm. Also located in the Centre is a Library and a Your Homes Newcastle Housing Office, combining the existing Scotswood and Benwell YHN Housing Offices.
Website: West End CSC

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Your Homes Newcastle Local Community Housing Office

Your Homes Newcastle (YHN) is an arms length management organisation which manages council property on behalf of Newcastle City Council. The YHN office which covers Wingrove is the Westgate Community Housing office which is located in Prospect House on Prospect Place. Mill House, the multi-storey block of flats in Spital Tongues, is managed by YHN.

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Other services operating in the area

Angelou Centre

2 Brighton Grove, NE4 5NR
Phone: 0191 226 0394
Website: www.angeloucentre.org.uk

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BECON

BECON (Black Minority Ethnic Community Organisations Network) is a region wide organisation for the Black Minority Ethnic (BME) voluntary and community sector in the North East of England.
34 Grainger Park Road, NE4 8RY
Phone: 0191 272 2339
Email: information@becon.org.uk
Website: www.becon.org.uk

Centre West

28 Hawthorne Terrace, NE4 6RJ
Phone: 0191 406 0292
Email: enquiries@centre-west.com
Website: www.centre-west.com

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CHAT Trust

Churches Acting Together in Arthur's Hill (CHAT Trust) is a registered charity (1010207) based in the West End of Newcastle. Projects and services, designed and run for people from the West End, currently include:

  • CHAT Advocacy Service: open drop-in, Monday, 10am-12noon, and by appointment on Wednesday mornings
  • CHAT Women's English Conversation Classes: based at Nunsmoor Centre. 10-week classes for beginner and intermediate speakers of English. Next classes start in January 2011
  • CHAT Youth Music Project: for young people aged 13-21.
  • CHAT Volunteer Project: volunteer placements are offered on all CHAT projects and services.

For more details about projects and services please contact:
Caroline Emmerson, Project Manager
The CHAT Trust
250 Philip Street, Arthur's Hill, NE4 5BH
Phone: 0191 226 0086
Email: thechattrust@unicombox.com
Website (under development): www.chattrust.co.uk

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Dame Allan's Schools

Fowberry Crescent, NE4 9YJ
Phone: 0191 275 0608 / 0708
Email: enquiries@dameallans.co.uk
Website: Dame Allan's Schools
Principal: Dr J R Hind

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Ethnic Minority Training and Education Project (EMTEP)

Is a community based, non-profit organisation, aimed at improving services for socially excluded and disadvataged people, groups and individuals.
2 Shipley Avenue, NE4 9RA
Phone: 0191 273 3099
Email: info@emtep.org
Website: EMTEP
Centre Manager: Ash Ali

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Fenham Pool

Fenham Pool re-opened as a community-run pool in July 2005.
Fenham Hall Drive, NE4 9XD.
Phone: 0191 274 7210
Email: fenhampool@yahoo.com
Website: Fenham Swimming Pool
Project Manager: Michael Lea

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Health Trainers 

HealthWorks Newcastle have a team of Community Health Trainers who can help you to make better health choices. They can provide people with information about local services, community groups and projects. They can support people to stop smoking, reduce stress and anxiety, get fit and make friends and make healthy and safe relationship choices. Community Health Trainers work with individuals and groups.
Phone: 0191 273 8889
Website: Health Trainers - Newcastle Primary Care Trust

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Home Safety Checks

Tyne and Wear Fire and Rescue Service is committed to reducing the risk of fire in domestic premises through Home Safety Checks. Firefighters can visit your home, where you may be at the greatest risk from fire, and offer simple advice on fire safety, tailored to your needs. They can also, where necessary, fit free smoke detectors and, in certain cases, provide a deep fat fryer to replace a conventional chip pan. 

Resources are currently targeted at those households most at risk, but the Fire Service will attend to you as soon as possible if you request this service.

Find out more about Home Safety Checks on the Tyne and Wear Fire and Rescue Service website.

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Housing

You can find out about the large private rented sector in the Wingrove ward by contacting the Newcastle Private Rented Project. A number of Housing Associations provide accommodation in the ward including Places for People, NomadE5, and Anchor Housing Trust.

The St Mary Magdalene & Holy Jesus Trust is a registered charity providing sheltered accommodation, support services and a social care home to older persons in Spital Tongues. There are currently 117 bungalows on the Claremont Road site, 16 flats at Magdalene Court and 5 Chippendale Court properties.
Phone: 0191 269 7920
Email: stmarymagdalene@btconnect.com
Website: St Mary Magdalene & Holy Jesus Trust
General Manager: Sharon Hepple

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Islamic Diversity Centre

Office 1, 2 Shipley Avenue, NE4 9RA
Phone: 0191 645 0990
Website: Islamic Diversity Centre

MEARS Home Improvement - new services available

Formerly 'Anchor Staying Put Newcastle and Gateshead'.

A Housing Information and Support Service is now available in Newcastle. This service provides support to anyone who has a housing need.

A Financial Caseworker Service is also available in Newcastle and Gateshead. This is an impartial and confidential service where a caseworker will discuss your financial concerns with you, check that you are receiving all benefits that you are entitled to and, if necessary, support you to prioritise and reduce any debts.

Find out more: New services available from Mears Home Improvement (pdf, 49.9KB)
Phone: 0191 495 6177
Website: MEARS

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Moorbank Botanic Garden

Moorbank Botanic Garden is managed by Newcastle University and is located just next to the Cat & Dog Shelter. Staff are interested in hearing from local residents, groups and schools who are running projects linked to gardening or botany and could make use of the facilities, or even those who would like to volunteer and help to maintain the garden (inside the glasshouses and out). The garden is only open 4 days a year to the public, but welcome groups for tours who have pre-booked at other times. There is also a range of activities for schools and an openness to embrace new projects.

Please feel free to get in touch if you have any ideas about linking with Moorbank - they would be interested in partnering groups to apply for a Greening Wingrove project.

Contact: Helen Weddle
Phone: 0191 232 8063
Email: Helen.weddle@newcastle.ac.uk
Website: www.newcastle.ac.uk/moorbank

Newcastle Sports for Youth Academy

Is working with Wingrove Ward Committee to provide sporting opportunities for young people. You can take part in a range of activities at various sites including wrestling and mens and ladies football. They also run a Young Women's Youth Project which offers various activities. Find out more by visiting their website, www.sportsforyouth.co.uk.

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Northumbria Police

Wingrove ward is covered by two police teams. The Benwell and Elswick Team and the Scotswood and Fenham Team work with partners to tackle crime and community safety issues in your area. You should always phone 999 in an emergency. Anyone who has a police non-emergency should dial 03456 043 043. 

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Places of Worship

Wingrove has many places of worship. Many have halls/rooms for hire for meetings and other activities. Find out about the activities taking place in these local facilities by visiting their websites:

Apolostic Church, Ancrum Street, NE2 4LQ
Coptic Church, 67 Brighton Grove, NE4 5NT
Dilston Road Methodist Church, Callerton Place, NE4 5NQ. Phone: 0191 273 1747
Madina Mosque, 4-36 Wingrove Gardens, NE4 9NS
Muslim Welfare House, 6 North Terrace, Spital Tongues, NE2 4AD. Phone: 0191 232 3055
Robert Stewart Memorial United Reformed Church, 89 Wingrove Road, NE4 9BU
St Luke's Parish Church, Claremont Street, NE2 4AH
Westgate Baptist Church, 366 Westgate Road, NE4 6NX

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Search Project

Is a community based resource centre for older people and their carers in West Newcastle (Benwell and Scotswood, Elswick, Westgate, Fenham and Wingrove). A registered charity, Search offers a range of community health activities, leisure and learning opportunities, advice and help with claiming benefits and accessing services. Most of the services are for people aged fifty and over, except for the advice and information work which is for people over pension age and for carers of pensioners.
74 Adelaide Terrace, Benwell, NE4 9JN
Phone: 0191 273 7443
Email: searchprojectuk@yahoo.co.uk
Website: Search

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Shelter Multi Lingual Service 

The service provides independent and confidential advice, information, casework and representation at court on housing and community care issues. A drop-in and appointment system is operated, plus home visits if you are unable to call into the service. 
Phone: 0344 515 2252
Website: Shelter Multi-Lingual Service

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The Time Exchange

Is a community-based time banking initaitive and drop-in centre based in Stanton Street, Arthur's Hill. Local residents exchange time and skills with each other. Members voluntarily carry out work for each other and earn 'time credits' in return. These credits can then be exchanged for other member services.
235 Stanton Street, Arthur's Hill, NE4 5LJ
Phone: 0191 245 0663
Email: info@thetimeexchange.org
Website: www.thetimeexchange.org
Project Manager: Cynthia Games

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West Riverside Sure Start Children's Centres

Sure Start Children’s Centres are for children under five years old and their families, where skilled staff are on hand to give help and advice. You can go there for health sessions and advice, parenting and family support, play sessions and childcare, help to get a job or training, a place to meet other parents and carers.
Website: West Riverside Sure Start Children's Centres

For more information about services for children, young people and families, contact the Families Information Service (FIS).

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